{"id":1047,"date":"2024-05-16T07:20:22","date_gmt":"2024-05-16T07:20:22","guid":{"rendered":"https:\/\/empirindustry.se\/true-factory-support\/"},"modified":"2026-09-24T13:23:05","modified_gmt":"2026-09-24T13:23:05","slug":"true-factory-support","status":"publish","type":"page","link":"https:\/\/empirindustry.se\/en\/products-services\/true-factory-support\/","title":{"rendered":"TRUE IT\/OT Support"},"content":{"rendered":"\n<header class=\"qt-small-hero-2\">\n\t<p class=\"qt-breadcrumbs\"><span><span><a href=\"https:\/\/empirindustry.se\/en\/\">Home<\/a><\/span><\/span><\/p>\n\t<div class=\"qt-small-hero-2__background \" style=\"background-image: url(https:\/\/empirindustry.se\/wp-content\/uploads\/2024\/04\/manifacturing_empir.jpg)\">\n\t<\/div>\n\n\t\t\t<div class=\"qt-linear-overlay\"><\/div>\n\t\n\t<div class=\"qt-small-hero-2__wrapper\">\n\t\t<div class=\"qt-small-hero-2__text-container\">\n\t\t\t\t\t\t\t<div class=\"qt-small-hero-2__container-title-with-image\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/empirindustry.se\/wp-content\/uploads\/2024\/06\/true_real.png\" alt=\"True\">\n\t\t\t\t\t<h1>\n\t\t\t\t\t\tTRUE IT\/OT Support\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<hr class=\"qt-small-hero-2__seperator\"\/>\n\t\t\t<div>\n                \t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<a href=\"https:\/\/empirindustry.se\/en\/contact-us\/\" class=\"qt-button qt-button--yellow\">\n\t\t\tTalk to an expert\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n<div class=\"qt-submenu\">\n\t<div class=\"qt-submenu__wrapper\">\n\t\t<ul class=\"qt-submenu__list\">\n\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"qt-submenu__item\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/empirindustry.se\/en\/products-services\/true-mes\/\"\n\t\t\t\t\t\t\tclass=\"qt-submenu__link \"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\tTRUE MES\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"qt-submenu__item\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/empirindustry.se\/en\/products-services\/true-insight-ai\/\"\n\t\t\t\t\t\t\tclass=\"qt-submenu__link \"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\tTRUE Insight\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"qt-submenu__item\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/empirindustry.se\/en\/products-services\/true-analyze\/\"\n\t\t\t\t\t\t\tclass=\"qt-submenu__link \"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\tTRUE Analyze\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"qt-submenu__item\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/empirindustry.se\/en\/products-services\/true-ot-backup\/\"\n\t\t\t\t\t\t\tclass=\"qt-submenu__link \"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\tTRUE OT Backup\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"qt-submenu__item\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/empirindustry.se\/en\/products-services\/true-24-7\/\"\n\t\t\t\t\t\t\tclass=\"qt-submenu__link \"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\tTRUE 24\/7\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"qt-submenu__item\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/empirindustry.se\/en\/products-services\/true-availability\/\"\n\t\t\t\t\t\t\tclass=\"qt-submenu__link \"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\tTRUE Availability\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"qt-submenu__item\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\thref=\"https:\/\/empirindustry.se\/en\/products-services\/true-factory-support\/\"\n\t\t\t\t\t\t\tclass=\"qt-submenu__link qt-submenu__link--current\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\tTRUE IT\/OT Support\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t<\/div>\n<\/div>\n\n\n<div class=\"qt-text-w-image qt-text-w-image--right qt-text-w-image--white qt-padding--top-medium qt-padding--bottom-medium\">\n\t<div class=\"qt-text-w-image__left\">\n\t\t<div class=\"qt-text-w-image__image qt-is-greyscale\">\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/empirindustry.se\/wp-content\/uploads\/2024\/04\/Empir_8.jpg\"\n\t\t\t\talt=\"\"\n\t\t\t\/>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"qt-text-w-image__right\">\n\t\t<h2 class=\"qt-text-w-image__title\">\n\t\t\tReliable and profitable production requires full monitoring and control\t\t<\/h2>\n\n\t\t<div class=\"qt-text-w-image__text\">\n\t\t\t<p>It should be easy to feel safe both in daily operations and in the event of an emergency incident. That&#8217;s why our service TRUE IT\/OT Support exists. Here, our IT consultants take care of all IT equipment in your production environment, with preventive maintenance and experienced IT support. TRUE IT\/OT Support gives you:<\/p>\n<ul class=\"checkmark-list\">\n<li>Total overview of the IT environment linked to your production.<\/li>\n<li>Smooth performance \u2013 without interference or lag.<\/li>\n<li>Experienced handling troubleshooting, deployment and critical actions.<\/li>\n<li>Safe access to competent staffing and readiness during working hours.<\/li>\n<\/ul>\n<p><strong>You simply get the right support at the right time<\/strong>, with coordinating and experienced resources &#8211; always close at hand. True Control, simply put.<\/p>\n\t\t<\/div>\n\n\t\t<div class=\"qt-text-w-image__cta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/empirindustry.se\/en\/book-a-meeting\/\"\n\t\t\t\t\t\ttarget=\"\"\n\t\t\t\t\t\tclass=\"qt-text-w-image__cta-link qt-button qt-button--yellow\"\n\t\t\t\t\t>\n\t\t\t\t\t\tBook a meeting, and we&#039;ll tell you more\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"qt-text-w-image qt-text-w-image--left qt-text-w-image--light-grey qt-padding--top-medium qt-padding--bottom-medium\">\n\t<div class=\"qt-text-w-image__left\">\n\t\t<div class=\"qt-text-w-image__image qt-is-greyscale\">\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/empirindustry.se\/wp-content\/uploads\/2024\/04\/Empir_7.jpg\"\n\t\t\t\talt=\"\"\n\t\t\t\/>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"qt-text-w-image__right\">\n\t\t<h2 class=\"qt-text-w-image__title\">\n\t\t\tDaily operation, maintenance and incident management\t\t<\/h2>\n\n\t\t<div class=\"qt-text-w-image__text\">\n\t\t\t<p>Our service TRUE IT\/OT Support naturally includes daily operation &#8211; but also preventive maintenance. This means that you can easily act proactively and effectively put an end to problems before they arise. In addition, we keep current documents updated to facilitate future efforts.<\/p>\n<p>In the event of any incidents, our IT specialists handle troubleshooting as well as distribution of the case and measures. When the case is closed, we report back to you, with clear and constructive information. We at Empir Industry can also take responsibility for configuration, optimization, replacement, upgrading and patch management.<\/p>\n\t\t<\/div>\n\n\t\t<div class=\"qt-text-w-image__cta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/empirindustry.se\/en\/contact-us\/\"\n\t\t\t\t\t\ttarget=\"\"\n\t\t\t\t\t\tclass=\"qt-text-w-image__cta-link qt-button qt-button--yellow\"\n\t\t\t\t\t>\n\t\t\t\t\t\tContact us, and we will tell you more.\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"qt-text-w-image qt-text-w-image--right qt-text-w-image--white qt-padding--top-medium qt-padding--bottom-medium\">\n\t<div class=\"qt-text-w-image__left\">\n\t\t<div class=\"qt-text-w-image__image qt-is-greyscale\">\n\t\t\t<img\n\t\t\t\tsrc=\"https:\/\/empirindustry.se\/wp-content\/uploads\/2024\/04\/Empir_6.jpg\"\n\t\t\t\talt=\"\"\n\t\t\t\/>\n\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"qt-text-w-image__right\">\n\t\t<h2 class=\"qt-text-w-image__title\">\n\t\t\tHere you can see a selection of equipment that is managed within IT\/OT Support:\t\t<\/h2>\n\n\t\t<div class=\"qt-text-w-image__text\">\n\t\t\t<ul>\n<li>Production PC<\/li>\n<li>Barcode scanner<\/li>\n<li>RFID equipment<\/li>\n<li>Thin clients<\/li>\n<li>Handheld computers<\/li>\n<li>Industrial cameras<\/li>\n<li>Truck PC<\/li>\n<li>Laser and label printers<\/li>\n<li>Industrial PC.<\/li>\n<\/ul>\n<h3>What does everyday life look like in your factory?<\/h3>\n\t\t<\/div>\n\n\t\t<div class=\"qt-text-w-image__cta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/empirindustry.se\/en\/contact-us\/\"\n\t\t\t\t\t\ttarget=\"\"\n\t\t\t\t\t\tclass=\"qt-text-w-image__cta-link qt-button qt-button--yellow\"\n\t\t\t\t\t>\n\t\t\t\t\t\tTell us, and we can improve it \u2013 together.\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<section class=\"qt-puffs\">\n\t<div class=\"qt-puffs__container\">\n\t\t\t\t\t<h2 class=\"qt-puffs__title\">Why Empir Industry?<\/h2>\n\t\t\n\t\t\n\t\t<div class=\"qt-puffs__content\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"qt-puffs__item\">\n\t\t\t\t\t\t<div class=\"qt-puffs__item-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/empirindustry.se\/wp-content\/uploads\/2024\/05\/Factory.png\" alt=\"Industry in focus since 1999\" class=\"qt-puffs__icon\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3 class=\"qt-puffs__item-title\">Industry in focus since 1999<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"qt-puffs__item-text\">\n\t\t\t\t\t\t\t\t<p>There are huge opportunities for companies in the manufacturing industry. But, without the right IT solution, it is difficult to take care of them. That is why IT for the manufacturing industry has been our core business since the start in 1999. With uniquely high IT competence and solid knowledge of production and manufacturing, we have the solutions that take your business to the next level.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/empirindustry.se\/en\/about-us\/\" class=\"qt-button qt-button--yellow\">\n\t\t\t\t\t\t\t\tRead more\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"qt-puffs__item\">\n\t\t\t\t\t\t<div class=\"qt-puffs__item-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/empirindustry.se\/wp-content\/uploads\/2024\/05\/Idea-Sharing.png\" alt=\"Always close to expert knowledge\" class=\"qt-puffs__icon\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3 class=\"qt-puffs__item-title\">Always close to expert knowledge<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"qt-puffs__item-text\">\n\t\t\t\t\t\t\t\t<p>For us, the collaboration does not end with a delivered IT system or a delivered service. Empir Industry becomes a long-term partner who supports and gives advice for operation and further development. In our relationship, the expert knowledge of our IT consultants is always close at hand.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/empirindustry.se\/en\/about-us\/\" class=\"qt-button qt-button--yellow\">\n\t\t\t\t\t\t\t\tRead more\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"qt-puffs__item\">\n\t\t\t\t\t\t<div class=\"qt-puffs__item-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/empirindustry.se\/wp-content\/uploads\/2024\/05\/Goal.png\" alt=\"With a clear goal\" class=\"qt-puffs__icon\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<h3 class=\"qt-puffs__item-title\">With a clear goal<\/h3>\n\n\t\t\t\t\t\t\t<div class=\"qt-puffs__item-text\">\n\t\t\t\t\t\t\t\t<p>We want to strengthen the manufacturing industry in the Nordics, and with the help of IT it is possible. By developing our products and services, we can streamline manufacturing processes and create higher availability in production.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/empirindustry.se\/en\/about-us\/\" class=\"qt-button qt-button--yellow\">\n\t\t\t\t\t\t\t\tRead more\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<div class=\"qt-cta\">\n\t<div class=\"qt-cta__wrapper\">\n\t\t<h2 class=\"qt-cta__title\">\n\t\t\tGet started!\t\t<\/h2>\n\n\t\t<div class=\"qt-cta__text\">\n            <div class=\"qt-cta__text\">\n<p>Contact us to get answers to all your questions, the IT support you need, and deeper insight into our products and services.<\/p>\n<\/div>\n\t\t<\/div>\n\n\t\t\t\t<a href=\"https:\/\/empirindustry.se\/en\/contact-us\/\" class=\"qt-button qt-button--yellow\">\n\t\t\tContact us\t\t<\/a>\n\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Get peace of mind and fast assistance for your factory with our professional support service available to solve problems and provide guidance when you need it most.<\/p>\n","protected":false},"author":1,"featured_media":119,"parent":1053,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1047","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>TRUE IT\/OT Support - Empir Industry<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/empirindustry.se\/en\/products-services\/true-factory-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TRUE IT\/OT Support\" \/>\n<meta property=\"og:description\" content=\"Get peace of mind and fast assistance for your factory with our professional support service available to solve problems and provide guidance when you need it most.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/empirindustry.se\/en\/products-services\/true-factory-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Empir Industry\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-24T13:23:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/empirindustry.se\/wp-content\/uploads\/2024\/04\/empir_industry_samarbete.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"887\" \/>\n\t<meta property=\"og:image:height\" content=\"660\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/empirindustry.se\\\/en\\\/products-services\\\/true-factory-support\\\/\",\"url\":\"https:\\\/\\\/empirindustry.se\\\/en\\\/products-services\\\/true-factory-support\\\/\",\"name\":\"TRUE IT\\\/OT Support - 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